Cancellation Policies | Go Xplore Peru

This page summarizes the cancellation, refund and change conditions for bookings made with Go Xplore Peru. It is part of our Terms and Conditions.

Initial payment

To confirm a reservation, an initial payment of 30% of the total price of the service is required. The outstanding balance is paid upon arrival in Cusco or before the start of the services. If the balance is not paid, you will not be able to take part in the contracted services and the initial payment will not be refunded.

Cancellations by the client

Up to 30 days before the start of the tour: 30% of the initial payment is refunded.
29 days or less before the start of the tour: no refund of any kind.
Train tickets and entrance tickets to Machu Picchu: not subject to cancellation or refund.

Changes by the client

Any change requested by the client generates penalties, which are assumed by the client.
Train tickets and entrance tickets cannot be modified for any reason.
Transferring the service to another person is not permitted.

Leaving a tour

There is no refund when the services are being provided normally and the client, of their own free will, decides not to continue with them.

Suspension of services

Services may be suspended due to strikes, natural disasters, emergency zones declared by the authorities, unsuitable health conditions or intake of alcohol or toxic substances by the passenger, abandonment of the group, or mutual agreement with the client. See section 7 of our Terms and Conditions.